ServiceNow announced its new Zurich version, marking a major leap in innovation. Combining advanced features of Artificial intelligence with design and usability improvements, the update focuses on accelerating the development of workflows and ITSM. Furthermore, it also aims to increase productivity and offer more intuitive and efficient experiences for creators and developers.
ServiceNow
With the aim of automating technology processes, ServiceNow is a digital workflow platform designed to transform the management of IT services, assets, support, and operations. It also allows you to centralize workflows, optimize repetitive tasks, and provide strategic data for smarter decision-making.
Discover the main benefits of ServiceNow for your company.
Artificial Intelligence as the protagonist
In recent years, ServiceNow has focused on using Artificial Intelligence to optimize and streamline workflow processes, and the Zurich update presents AI as a key component of digital acceleration. Learn about some of Zurich's ServiceNow categories.
1. Build Agents and Conversational Assistants
AI-powered Build Agents act as true co-pilots in the creation process. They help developers configure workflows, suggest automations, and even resolve issues in real time. Conversational assistants, integrated with Now Assist, enable more natural interactions: instead of navigating complex menus, users can simply "talk" to the platform to create or adjust workflows. This democratizes the platform's use, making life easier for both experts and business users.
2. Converting images into workflows
The Image to Playbook feature transforms a simple image into a structured flow. Imagine an innovation team sketching out a process on a whiteboard. Previously, they would have to manually redraw everything in the system. Now, simply take a photo of the diagram and upload it to Zurich, and Now Assist converts the drawing into an actionable flow. This functionality reduces repetitive steps, speeds the transition between ideation and execution, and gives more autonomy to multidisciplinary teams.
3. Performance Analyzer with AI
The new Performance Analyzer solves one of teams' biggest challenges: identifying why a page or flow is slow. The tool maps bottlenecks in real time and shows exactly where the problem lies—whether in an interface component, a data flow, or an external dependency. In addition to detailed analysis, it offers historical metrics, allowing you to predict trends and fix issues before they impact end users.
Improved developer experience
1. Dark mode for greater comfort
Dark mode is much more than just an aesthetic tweak. It's designed to improve digital ergonomics, reducing eye strain during long work sessions. Furthermore, the interface gains a modern design, favoring focus on complex workflows. For organizations that work across time zones or that require continuous development, this improvement increases team well-being and productivity.
2. Studio, UI Builder and Mobile App Builder
Zurich's development tools have received strategic upgrades. Studio now offers automatic data binding, facilitating integration between tables and objects without the need for manual configuration. The UI Builder has been revamped with features that make prototyping more agile and visually clear, while the Mobile App Builder allows you to create more intuitive mobile experiences, ensuring consistency across devices. These advancements reduce the learning curve and accelerate the delivery of digital solutions.
3. Developer Sandboxes
One of Zurich's most anticipated features is Dev Sandboxes, which allow you to create up to 30 isolated environments per instance. This means each developer can work in parallel, testing their changes without the risk of interfering with their colleagues' work. Additionally, each sandbox connects to Git with its own dedicated branch, enabling modern versioning practices. This level of isolation makes development a more agile, scalable, and conflict-free experience.
ReleaseOps: Simplifying Deployments
The deployment process in ServiceNow has historically required a lot of manual effort. ReleaseOps solves this with a more automated and transparent workflow:
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Pipeline Manager to define clear flows.
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Release Manager to coordinate deployments.
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Deployment Analyzer to validate updates before production.
This ensures safer, more predictable, and error-free deployments.
New products and expanded areas at Zurich
Zurich isn't limited to technical improvements: it also expands ServiceNow's coverage to different sectors of the economy. Areas such as healthcare, finance, telecommunications, manufacturing, and ESG have received new modules and specific updates. This reinforces ServiceNow's vision of being a universal platform for automation and service management, capable of meeting the needs of diverse industries, always supported by artificial intelligence.
Details that make the difference
In addition to the great features, Zurich brought subtle but extremely relevant adjustments to everyday life:
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Flow Designer now has version history and restoration, ensuring greater security in automations.
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Alerts can now be persistent until dismissed, preventing missed notifications.
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New message types in forms provide clearer feedback for end users.
These refinements demonstrate that ServiceNow is paying attention not only to disruptive innovations, but also to the small details that increase operational efficiency.
The Impact of ServiceNow Zurich on the Future of Automation
ServiceNow Zurich is a milestone because it combines technological power with human-centric usability. It doesn't deliver off-the-shelf solutions, but rather intelligent building blocks that allow each organization to customize their automation journey.
The future of automation with Zurich is:
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Faster because AI reduces manual steps.
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Safer, thanks to isolated environments and preventive validations.
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More human, with intuitive interfaces and a design that respects user well-being.
With this, Zurich positions itself as a game-changer in digital transformation, enabling companies to create intelligent workflows with speed and confidence.
Conclusion
ServiceNow Zurich is more than just a technical update: it brings innovations in artificial intelligence, intelligent automation, and user-centric design, making digital workflows faster, safer, and more efficient.
With Zurich, ServiceNow reinforces its role as a global leader in digital transformation, preparing companies for the future of intelligent automation.
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