What to expect from ServiceNow Summit 2025? Focus on AI and Enterprise Automation

ServiceNow Summit 2025, hosted by ServiceNow and focused on Artificial Intelligence, is coming soon. On August 21st in São Paulo, the event will bring together experts and leading figures. to discuss enterprise automation and AI development are shaping the future of organizations.

Additionally, the program includes experience sharing, presentations of new developments, real-life case studies, and networking among professionals and companies using the platform. Thus, the AI Summit 2025 event is an excellent opportunity to deepen knowledge, generate innovation, and explore solutions that can benefit and optimize your business. 

ServiceNow 

THE ServiceNow is a powerful platform for workflow A digital solution designed to transform the management of IT services, assets, support, and operations. More than just automating technology processes, ServiceNow also allows you to centralize workflows, optimize repetitive tasks, and provide strategic data for smarter decision-making.

Also discover the main benefits of ServiceNow for your company. 

For this reason, she is present in 85% of the companies that make up the list Fortune 500. After all the number proves its effectiveness in driving efficiency, productivity and innovation within organizations. 

What to expect from ServiceNow Summit 2025? Put AI to work 

The ServiceNow Put AI to Work Summit will demonstrate how AI can accelerate business through specific, integrated strategies.

Throughout the event, the content will be divided into three main segments:

• Keynote sessions with pioneering leaders to reveal their visions, strategies, and insights to optimize your company's journey. 

• Professional Networking, bringing together experts to share stories, cases and solutions to real-world challenges. This way, participants can tap into the collective intelligence of the ServiceNow community.
• Group sessions featuring the latest ServiceNow developments, with new content ideas presented by leading industry experts and strategic partners with success stories.  

ServiceNow Summit 2025 Schedule 

8am – Start and accreditation

8:40am – 10:30am: Put AI to Work for People, Keynote with Dave Wright, Chief Innovation Officer at ServiceNow

11am – 11:30am: Customer Case Eletrobrás, your journey with ServiceNow

11:30am – 12pm: Arcelor Mittal Customer Case – It's Now! Culture, Efficiency, and AI: The Pillars of Transformation with Now Assist; Vivo Case – Digital Product Marketing

12:00 – 12:30: Customer Case Bradesco – New HR service portal with ServiceNow (HRSD); Customer Case Serfaz MG – Centralization of service channels

12:30 – 2:00 pm: Lunch Break

2:00 PM – 2:40 PM: Goodbye Digital Transformation, Hello Business Transformation!

2:40 PM – 3:20 PM: Unicred Customer Case – A new era in cooperative relationships; Prodesp Customer Case – Transforming customer service and increasing profits with ServiceNow

3:45 PM – 4:15 PM: Customer Case Boticário – Packaging Selection with ServiceNow; AI-Driven ITSM & ITOM Roadmap: Autonomous Service Operations; Customer Case Banco BV – Golden Source CMDB: Connecting IT Services to the Organization's Strategy

4:15 PM – 4:45 PM:  Customer Case Porto – Efficient and automated certificate management with ServiceNow

4:45 p.m.: Closing  

Find out more details about the program clicking here.  

4MATT is an official sponsor, we'll be there! 

4MATT, partner Premier ServiceNow, will be attending ServiceNow Summit 2025 as an official sponsor. During the event, we will be monitoring key trends in ITAM, CMDB, and digital operations—areas essential for business transformation and modernization. 

Recognized as the best ITX partner in Latin America, 4MATT will present innovative solutions focused on operational excellence at the event, focusing on governance, automation, and intelligence in asset and service management. 

Additionally, at our booth #13, visitors can enjoy hands-on demonstrations and engage in high-quality networking opportunities. They'll also gain exclusive insights into how we support large organizations in digitally transforming their operations with ServiceNow. 

We are a leading provider of ServiceNow and IT Asset Management solutions, combining technical expertise, innovation, and a commitment to excellence. We focus on results, offering agile, customized projects aligned with each client's strategic needs.  

Visit booth 13 and discover how 4MATT is shaping the future of service and asset management.