Discover how the partnership with 4MATT helped Vibra Energia, one of the largest companies in the sector in Brazil, optimize and secure its IT infrastructure.
Vibrate Energy
Energy and Fuels
5.000
Introduction
In a scenario of constant digital transformation, maintaining the security and continuity of IT services becomes both a necessity and a strategy. Vibra Energia, a leader in the fuel distribution and marketing sector, took a strategic step by modernizing its digital certificate management practices. The Certificate Management Project implemented by 4MATT with ServiceNow resulted in the celebratory event. Go Live Cake. Thus, it established itself as an innovative and high-impact initiative, combining technology, automation, and governance to increase operational efficiency and strengthen IT security and efficiency.
Objectives
Prior to the project's implementation, certificate management was decentralized and manual, with controls maintained in Excel spreadsheets and a lack of standardized processes. This scenario created real operational risks, such as incidents due to certificate expiration and security vulnerabilities.
The lack of visibility into the certificate inventory hindered preventive actions, compromised team agility, and generated constant rework. The need for a robust, automated, and integrated solution became urgent to ensure service continuity and operational compliance.
The objective was to provide greater safety and continuity for IT services. This makes certificate management more dynamic, practical, and optimized to avoid risks.
The idea of the project
The project was established to cover the main points:
1. End of decentralized and spreadsheet management
2. Centralized real-time visibility
3. Structured governance with defined roles
4. KPIs and dashboards for visual management
5. Risk reduction and increased security
6. Support for service continuity
The process
Implemented by 4MATT, the Certificate Management project was structured based on five fundamental pillars:
– Survey of processes and interviews with the areas involved;
– Definition of practice governance, with clear roles and responsibilities;
– Automation of certificate inventory, using the ServiceNow platform;
– Creation of flows and integrations to digitize and standardize processes;
– Configuration of dashboards and KPIs, ensuring visual management and continuous monitoring.
ServiceNow technology was essential for building a centralized inventory, enabling real-time visibility and complete control over the organization's digital certificates. This approach ensured secure, agile delivery that fully aligned with the company's reality and objectives.
Impacts and benefits
Automation and structuring of governance provide benefit estimates in different areas:
– Reduction of up to 50% in operational effort;
– 35% reduction in failures due to certificate expiration;
– Cut of 30% in costs related to non-compliance;
– 40% improvement in audit efficiency;
– 60% reduction in incident response time.
Certificate management has become a strategic process, with clear indicators, support for service continuity, and a focus on information security.
Customer Feedback
Geisa dos Santos, Vibra Management Analyst, thanked 4MATT for all the support and assistance in developing the project.
"This project has brought improvements to the entire team. I can only thank 4MATT for the partnership. May we continue for a long time."
Conclusion
The Certificate Management project represents a milestone in Vibra's ongoing journey of improvement. Through planning, collaboration, and a focus on innovation, the company has consolidated a modern, efficient, and resilient governance model, ready to sustain its operations in an increasingly digital and dynamic market.
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