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About the Company
Roles
Segments
Services
Services
Ours Resources
Ours Resources
IT teams face ongoing challenges to maximize asset efficiency, ensure compliance, and integrate systems efficiently. Without structured management, software overspend, hardware underutilization, and CMDB inconsistencies become critical issues. Additionally, a lack of automation in IT Service Management and Operations results in delays in incident resolution, misconfigurations, and security vulnerabilities.
We provide complete solutions for optimize asset management and IT services, ensuring real-time visibility, process automation and compliance across your entire infrastructure. Our solutions integrate seamlessly with ServiceNow, utilizing the best practices industry to maximize the efficiency of your IT environment.
✔ SAM (Software Asset Management): Automate license tracking, reduce software costs and ensure compliance.
✔ HAM (Hardware Asset Management): Complete visibility into hardware assets, lifecycle optimization, and elimination of ghost assets.
✔ EAM (Enterprise Asset Management): Expansion of ITAM practices to all corporate assets.
✔ Cloud Management (FinOps): Monitoring and optimizing cloud usage to ensure efficient investments.
✔ Configuration Management: Maintaining an accurate and automatically updated CMDB.
✔ Inventory & ITOM Visibility: Actionable insights into assets and their dependencies.
✔ CSDM-oriented CMDB: Configuration strategy aligned with ServiceNow CSDM.
✔ Service Mapping: Detailed understanding of interactions between applications and infrastructure to optimize impact analysis.
✔ Alert & Event Management (ITOM Health): Proactively monitor IT health, reduce downtime, and automate responses.
✔ Integrations with Third Party Systems: Connectivity with external monitoring, security and ITSM tools.
✔ ITSM in 6 Weeks: Accelerated ITSM implementation with a structured roadmap.
✔ ITSM Standard: ITIL-aligned processes for incident, problem and change management.
✔ ITSM Pro: Advanced automation with AI, predictive analytics and strategic insights.
Companies with well-managed CMDB and ITAM reduce downtime by up to 50%.
Organizations with automated ITOM and ITSM resolve 40% incidents faster, reducing operational costs.
A CSDM-oriented approach improves data accuracy and standardization of configuration processes.
At 4MATT, we don’t just implement tools—we empower IT teams with:
✔ Deep expertise in ServiceNow for fluid integration of ITAM, ITOM and ITSM.
✔ Proven methodologies to ensure CMDB accuracy, automation and ITIL & CSDM compliance.
✔ Custom automation and integrations with tools of monitoring, security and cloud.
✔ Agile implementations, delivering results in weeks, not months.
A global company with a complex IT environment faced difficulties with inconsistencies in the CMDB and lack of visibility in ITOM. The 4MATT carried out a CSDM-oriented CMDB assessment, automated the service mapping and integrated monitoring tools external to ServiceNow ITOM Health. The results:
✔ 40% reduction in incident resolution time
✔ 99% accuracy in CMDB relationships and dependencies
✔ Automating event response, reducing manual effort in 60%