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About the Company

Roles

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Services

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Ours Resources

About the Company

Services

Roles

Segments

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Synapse AI

A pool of specialized AI agents, available through a single point of contact, 4Assist, and fully integrated with your ServiceNow.

Powered by MCP Server for ServiceNow developed by 4MATT.

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Our AI Agents

  • Agente de análise e automação de cadastros de contratos
  • Agentes para Gestão de Catálogos de Serviços
  • Agentes para curadoria de Knowledge Base

What are AI Agents?

Intelligence that understands, decides and executes

AI agents are intelligent systems designed to perform specific tasks autonomously or with assistance. They interpret context, make decisions, and perform actions quickly and accurately, increasing the efficiency of IT operations.

At the Synapse AI, each agent specializes in a specific area of IT management, such as contract analysis, knowledge curation, and service catalog optimization.

Fully integrated with ServiceNow and powered by the MCP Server 4MATT, they work collaboratively to generate real results in weeks.

4MATT

Synapse AI Features

Plug and Play

No standardization or policies

Dedicated to AI

Focus on what matters for AI

Objective and Specialized

Focus on your needs

Quick Action Plan

Results in weeks

MCP Server Capabilities

1. Intelligent IT Management Automation (ITSM)

Agility in Technical Support: Automates the creation, updating, and resolution of calls, solving problems faster and increasing productivity.

Life Cycle Optimization: Simplifies user management (onboarding, offboarding and permissions), reducing the manual workload on IT and ensuring secure access.

Self-Service and Knowledge Management: Facilitates the creation and maintenance of a robust knowledge base, reducing the volume of support calls.

2. Service Catalog Optimization

Data-Driven Decisions: Analyzes catalog usage, identifying popular items, less-used items, and those that generate friction (abandoned forms).

Strategic Recommendations: Provides suggestions for improving the catalog (simplifying forms, retiring obsolete services), resulting in a faster experience.

Simplified Management: Allows you to quickly update and reorganize your catalog, ensuring it evolves with your business needs.

3. Change Acceleration and DevOps

Risk Reduction in Changes: Automates the change request lifecycle (change management), ensuring compliance and reducing failures.

Business Process Automation: Allows you to create and manage complex workflows that connect different areas, automating manual tasks.

Agile Development and Deployment: Simplifies script management and deployment of updates across environments (dev, test, prod).

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ServiceNow MCP empowers businesses to transform their IT operations from a reactive cost center to a strategic partner that drives efficiency, improves the employee experience, and accelerates innovation.

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