Digital transformation requires companies to operate in a more integrated, eliminating information silos and ensuring the process fluidity entre diversas plataformas. O ServiceNow stands out as a powerful solution for unify operations, providing secure, scalable and efficient integrations entre sistemas corporativos essenciais. Com uma plataforma robusta, o ServiceNow permite integrações nativas e customizadas, ensuring a cohesive and optimized digital ecosystem.
A integração de sistemas com ServiceNow permite que sua empresa conecte ERP, CRM, ferramentas de ITSM, soluções de segurança e sistemas legados, garantindo orquestração fluida e confiável dos dados. Com native connectors and custom integrations, 4MATT ensures that your operation is altamente eficiente, automatizada e livre de gargalos tecnológicos.
According to the report Flexera 2024 State of ITAM Report, 221% of IT leaders have already paid over $5 million in audits, and 531% of teams still struggle to maintain visibility over their assets. This highlights the real risk of not having effective control over licenses. License Desk works to change this scenario: brings governance, reduces waste, avoids fines and transforms chaos into clarity.
THE 4MATT is a reference in ServiceNow integrations, com um time altamente capacitado para criar conexões seguras, escaláveis e orientadas à eficiência. Trabalhamos para garantir que sua empresa maximize the value of the platform, improving governance, automation and cross-area collaboration.
Integração de sistemas com ServiceNow elimina retrabalho e aumenta a eficiência operacional
Uma multinacional enfrentava desafios devido à fragmentação de seus sistemas internos, com processos distribuídos entre diferentes plataformas de ERP e CRM. Esse cenário gerava retrabalho constante, erros operacionais, baixa confiabilidade das informações e falta de visibilidade end-to-end dos processos, impactando diretamente a eficiência e a tomada de decisão.
Com o suporte da 4MATT, foi definida e executada uma estratégia de integração robusta e automatizada entre a plataforma ServiceNow e os sistemas corporativos de ERP e CRM. Utilizando boas práticas de integração, governança de dados e automação de processos, a solução eliminou aproximadamente 80% das atividades manuais, reduziu custos operacionais e aumentou significativamente a eficiência dos fluxos de trabalho. Como resultado, a organização passou a contar com dados integrados, processos mais ágeis e maior visibilidade operacional, criando uma base sólida para escalabilidade e inovação contínua.
These are automated connections between ServiceNow and other platforms used by the company — such as ERPs, CRMs, monitoring tools or asset management. The goal is to ensure the continuous flow of data, avoid rework and create a more efficient, unified and intelligent operation. Integrations allow information to flow between areas and systems, boosting productivity and decision-making.
Common challenges include communication failures between platforms, inconsistent data, lack of governance, and manual or fragile integrations. Without a robust architecture, the company runs the risk of rework, loss of information, and low operational efficiency. A well-planned integration with ServiceNow eliminates these bottlenecks and promotes greater reliability and automation.
4MATT has technical and strategic experience in integration projects via ServiceNow. We evaluate the systems involved, define the best technologies (API, Web Services, MID Server, etc.) and we build secure, scalable and well-documented integrations. Our focus is to ensure that data circulates consistently and quickly, optimizing processes and increasing the company's digital maturity.
Integrations optimize flows between areas, reduce manual errors, increase productivity and enable faster decisions based on real-time data. In addition, they strengthen governance and process standardization. According to Gartner, companies with integrated systems reduce incident response times by up to 30% and significantly increase operational efficiency.
