ServiceNow San DiegoThe launch of ServiceNow’s new San Diego release showcases the company’s investment in helping customers reduce software, hardware and cloud costs. Another clear focus of the new release is mitigating risk throughout the asset lifecycle and improving workflow efficiency.
THE business unit ServiceNow’s IT Management (ITAM) continues to innovate to help customers achieve faster results with full lifecycle visibility across their entire asset estate—including hardware, virtual assets, software, and cloud resources. The capabilities in the new San Diego Release help address challenges that arise when asset management is siloed from other areas of IT and the business, and when asset data is scattered across the organization or across tools. The ServiceNow Platform enables customers to manage their entire IT estate from a single point of contact, with automated workflows that drive action across the asset lifecycle.
Release San Diego includes several innovations, such as:
- HAM and SAM, Better Together: Leverage HAM and SAM workflows for a seamless offboarding process;
- Software Asset Management: With capabilities to automate more SAM tasks, including the software request process leveraging Virtual Agent assistance;
- Hardware Asset Management: With a modern look and unified navigation to help take the guesswork out of HAM activities;
- Cloud Insights: Manage Costs (FINops) of your hybrid cloud environments across IaaS and PaaS.
SAM Software Asset Management
A versão ServiceNow Release San Diego da Software Asset Management inclui:
- Content Library Portal;
- Azure BYOL: savings report;
- SAM Automation and Optimization:
- Calculated software life cycles;
- Customized PPN(Part Number) workflow;
- Advanced CAL support;
- SAM Virtualization Adapter;
- Subscription conditions.
- SaaS License Management:
- Direct supplier integration: Crowdstrike.
- Direct supplier integration: Crowdstrike.
- Better integrations together:
- Virtual Agent for Software Requests.
- Virtual Agent for Software Requests.
- Publisher Pack Updates:
- Microsoft
- Oracle
Content Library Portal
The Content Library Portal enables customers to quickly search the ITAM Content Library for technology assets based on their most critical vendor and product coverage. The Content Library Portal provides easy access to software information such as software lifecycle dates, versions, Part Numbers (PPNs), discovery maps, downgrades, license metrics, package components, or model IDs—critical data for a variety of workflows, such as new technology onboarding, vulnerability assessments, and more.
Savings Reports for Azure BYOL
Use the Azure BYOL report to gain visibility into cost savings for Microsoft SQL Server and Microsoft Windows Server deployments on Microsoft Azure when using Azure Hybrid Benefit. View potential costs, actual costs, potential cost savings, and actual cost savings to determine how much you'll be saving by using Azure Hybrid Benefit. This report is only available to customers with Cloud Insights.
SAM Automation and Optimization
Software Life Cycle Monitoring
Create lifecycles to get End of Life (EOL) and End of Support (EOS) estimates for products and vendors in the absence of vendor-provided lifecycles. You can create EOL and EOS lifecycles based on industry averages, measured in months from General Availability (GA) dates. You can also override global industry averages by specifying custom values for a product or publisher.
Workflow with Custom Part Numbers (PPN)
Automate the replacement of custom Part Numbers with Content Service suggestions.
Propagate changes to software entitlements and models by replacing your custom PPNs and Custom Discovery Maps (DMAPs) with Software Asset Management Content Service PPNs and DMAPs. PPN suggestions are only available if a corresponding match is found for your custom PPN in the Content Service. You can preview the suggestions to assess their impact, and then accept or reject the suggestions. If you accept the suggestions, any changes to software entitlements and models, such as downgrade entitlements and lifecycles, are automatically propagated.
Advanced Oracle CAL support
Simplify Oracle client access license (CAL) management by automatically generating client access records for users and devices accessing Oracle Database Server. Assign CALs to users and devices based on the CAL type of the client access records. Use the CAL type to indicate whether each client access record is associated with user CALs only, device CALs only, or both user and device CALs.
Based on the CAL type you select, you can specify the users or devices to which you want to assign the associated CALs so that they are accurately accounted for during reconciliation. Use this information for a more accurate view of your CAL license position so that you can better optimize your CAL licensing costs.
Virtualization Adapter – SAM Virtualization Adapter
Achieve optimized license compliance by reconciling software installations across multiple virtualization technologies, including Red Hat and Hyper-V. Use Software Asset Management to reconcile Microsoft SQL and Windows Server software installations across Red Hat and Hyper-V virtualization technologies, and then apply licensing rules from different publishers for accurate license compliance.
Subscription and subscription conditions
Gain more granular control over which subscriptions are included in reconciliation by defining subscription conditions on your subscription-based software models. Use these conditions to specify the groups of subscriptions that you want to reconcile so that you can determine the license compliance of a specific subset of your subscription-based software. You can define subscription conditions on software models that contain only subscriptions or both subscriptions and on-premises installations.
SaaS License Management
With deeper insights and vendor-specific metrics, customers can make strategic decisions to reclaim and reallocate unused or underutilized licenses and better prepare for future SaaS purchases and renewals.
New and updated SaaS plugins and integrations will be available in the ServiceNow Store to support the faster pace of integration delivery and improved support for partner-building integrations. Check out our growing list of Saa integrationsS disponíveis fora da caixa com o ServiceNow Software Asset Management.
Direct integration with Crowdstrike provider
Crowdstrike integration helps customers gain meaningful usage data to maintain Crowdstrike compliance with a view of hosts with active agents and sensors. Generate remediation options to purchase new entitlements or remove unlicensed installations.
SAM and HAM integrations, better together
Virtual Agent for Software Requests
Software requests happen for many reasons—employees are changing roles, the company is undergoing a hiring spree, or we’re adapting to employees transitioning between offices and remote work locations. Virtual Agent for Software Requests helps streamline and automate the software request process with a superior end-to-end experience for both the end user submitting the request and those responsible for resolving the request. Leverage ServiceNow Virtual Agent to help accelerate service delivery times by automating software allocations and installations through a conversational interface that guides users through every step of the request.
Publisher Pack Updates
The SAM Content Library contains software metadata for thousands of software publishers. For complex licensing, packages are included for publishers such as SAP, Microsoft, Oracle, IBM, VMware, Citrix, and Adobe. These packages include publisher-specific calculations to help primarily with complex server licensing, such as Oracle database options that may sit unused, providing a tremendous optimization opportunity to reduce license costs.
ServiceNow San Diego Release Publisher Pack Updates:
- Import Microsoft License Statements (MLS) to automatically create entitlements;
- Discover server editions and reconcile components with the required SQL Server;
- Optimize license compliance of software resources deployed in a cluster by partially licensing Microsoft SQL Server and Windows Server resource with Per Core and Per Core (with CAL) license metrics.
- License users and devices in client access records based on the Client Access License (CAL) type;
- Optimize Oracle licensing costs for database licenses in multitenant architectures;
- Get improved support for Oracle Max rules.
Hardware Asset Management (HAM)
The San Diego launch of the Hardware Asset Management includes Hardware Asset Manager Workspace
Hardware Asset Manager (HAM) Workspace
Boost HAM productivity with a purpose-built workspace that provides a single, centralized view of hardware asset ownership. Discover “hot actions” in a single pane of glass with an intuitive UI for critical hardware asset tasks. The Hardware Asset Workspace includes the following views:
- Hardware asset overview;
- Inventory;
- Property (patrimony);
- Machine profile management.
SAM + HAM: IT Asset Offboarding
Efficiently coordinate your employee offboarding process with a workflow that allows you to request, assess, and remove software or hardware assets. The IT asset offboarding process helps ensure that all devices and software licenses assigned to your employee are returned. Additionally, all software installations on the devices are removed and access to all SaaS products is revoked.
Cloud Spending Insights – Cloud Insights
Cloud Insights San Diego Launch Includes Reservation Plans
Reservation Plans
Cloud service providers offer discounted pricing for certain resources at a certain usage level for a fixed period. Providers use various names para esta oferta: “reservation Plans”, “planos de instância reservada (Reserved Instances), “planos de uso comprometidos” ou “Savings Plans“. O Cloud Insights integra-se às recomendações do provedor de recursos que custariam menos sob esses planos.
THE Cloud Insights Generates reports that allow you to strategically implement reservation plans for new capacity and to better utilize existing plans.
The Best New Features at ServiceNow San Diego
The new San Diego release brings a host of new features and enhancements. That’s why we asked our ServiceNow experts to list their favorite San Diego features by product.
App Engine Studio
Form builder, PAD integration and application templates
App Engine Studio from the ServiceNow – a development tool for makers of all skill levels – just got a major update. It’s now integrated with Process Automation Designer, plus a new Form Builder and the ability to create app templates.
Main benefits
Developers looking to build a custom application now have a completely new user experience. The easy-to-use drag-and-drop form builder lets users create forms in minutes. Using templates in App Engine Studio, new custom applications can be created faster and easier than ever before.
Human Resource Service Delivery (HRSD)
Ad hoc tasks for lifecycle events
Lifecycle events are collections of activities—for example, tasks, cases, and notifications—that enhance the employee experience. With ServiceNow San Diego, HR agents can add a case or task to an open activity defined in an automated lifecycle event case, such as an onboarding process. When an ad hoc case or task is created, the subject can see it in their Employee Center or on their mobile app.
Main benefits
ServiceNow San Diego gives you the flexibility to manually create tasks in ongoing lifecycle events without changing their original structure. This provides a better employee experience and also for agents. If a new hire, for example, wants to change their personal information already provided during onboarding, an agent can facilitate this by simply creating a new HR case.
IT SERVICE MANAGEMENT (ITSM)
Digital portfolio management
San Diego Brings Some Great New Updates ITSM. O mais proeminente entre eles é o novo aplicativo de Gestão de Portfólio Digital, que lhe dá a capacidade de visualizar todo o ciclo de vida de seus serviços e aplicativos em um único lugar unificado. O Gerenciamento de Portfólio Digital é uma substituição do aplicativo Workspace do Proprietário de Serviços.
Main benefits
The digital portfolio management app provides a central point from which you can manage your services and technology portfolios. The app uses the Common Service Data (CSDM) from ServiceNow to connect services, applications, item configurations, and the humans who do the work. This allows you to keep a finger on the pulse of the overall health of the solutions you own or use.
CSM (Customer Service Management)
Workspace Improvements
The configurable CSM workspace, combined with the new Next Experience, is making agents’ lives easier than ever.
Main benefits
Through unified navigation, agents can now effortlessly switch between workspaces and the traditional UI. Using list customization, agents are even able to adjust workspace list views – including column width – without having to create their own lists. Last but not least, theming allows agents to switch to a preferred theme, including the new slick-looking dark mode.
These improvements may seem minor, but they address some of the major usability pain points that Workspace adopters face. These pain points have now been resolved with virtually no effort required from the platform administrator.
IT Operations Management (ITOM)
Dynamic Service Population
With ServiceNow San Diego’s new Dynamic Service Population, relationship-based application services can be generated and populated in a snap. We expect this approach to become very popular among application owners and CMDB managers.
Main benefits
The traditional method of creating and populating service maps in ServiceNow is quite cumbersome and difficult to configure. As a result, there has been a recent surge in interest in alternative methods. Tag-based service mapping, for example, is becoming increasingly popular, although this only works for CIs that are tagged.
With the Dynamic Service population method, even untagged CIs can become part of an application service. This achieves the same functionality as tag-based service mapping without the need for any tags. Even people with limited technical knowledge will be able to create application services, speeding up the CSDM process.
DevOps
Onboarding tools and applications via Service Request
San Diego brings to DevOps teams a new way of onboarding applications and tools through a service request in the Service Portal.
Main benefits
DevOps teams can easily request to onboard their applications or tools using ServiceNow’s OOTB DevOps catalog items. This is also one step away from setting up automated changes.
This additional OOTB onboarding process allows you to:
- Track the progress of each onboarding request.
- Reduce the number of manual and repetitive onboarding tasks.
Workplace Service Delivery (WSD)
Local maps and wayfinding on mobile
San Diego brings a welcome improvement to Workplace Service Delivery (WSD): WSD capabilities within the Now Platform are now available natively on mobile devices, including support for floor map functionality.
Main benefits
Employees can now make and manage a reservation directly from their mobile device. Space availability can be checked using floor maps. If you are having trouble finding the reserved space, the wayfinding feature in the mobile app can help you by providing live directions on the map.
Field Service Management (FSM)
Booking and scheduling improvements
The release of ServiceNow San Diego brings a bunch of updates and improvements to Field Service Management (FSM). Chief among them is that dispatchers can now set up a scheduling plan without field service agents being automatically notified about it.
Easy booking, combined with improvements to the appointment scheduling app, ensures that double bookings do not occur. This makes scheduling much more efficient for dispatchers; scheduling tasks and creating an optimized scheduling plan is now simpler than ever. Agents will only be notified when their assignments have been confirmed by the dispatcher.
IT Business Management (ITBM)
ITBM becomes Strategic Portfolio Management
With a new name and a new User Interface, ServiceNow makes a clear statement about its ambitions for its ITBM solution: To enable organizations to manage their entire change portfolio in alignment with the organization’s strategy in today’s complex and volatile environment beyond the boundaries of IT.
Main benefits
At ServiceNow San Diego, we see a new user interface for the project workspace; an improved alignment planner workspace (Roadmap); a goals framework; expanded use of benefit plans; and deeper integration with other platform capabilities (e.g., Digital Portfolio Management). These features enable organizations to further strengthen the link between their strategic objectives, tactical implications, and operational execution. This will increase the ability to focus on the right initiatives while executing according to the latest (agile) delivery methodologies.
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