{"id":718,"date":"2026-06-16T10:56:48","date_gmt":"2026-06-16T13:56:48","guid":{"rendered":"https:\/\/4matt.com.br\/?page_id=718"},"modified":"2026-07-30T01:11:46","modified_gmt":"2026-07-30T04:11:46","slug":"managed-services-servicenow","status":"publish","type":"page","link":"https:\/\/4matt.com.br\/en\/servicos-gerenciados-servicenow\/","title":{"rendered":"Managed Services ServiceNow in Brazil | 4MATT"},"content":{"rendered":"
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ServiceNow Elite Partner \u00b7 AMS Certified<\/div>\n\n\n\n

Managed Services ServiceNow in Brazil<\/h1>\n\n\n\n

4MATT takes over the ongoing operation of your ServiceNow platform with a defined SLA, a certified team, and complete visibility \u2014 so your IT can focus its energy on what generates value.<\/p>\n\n\n\n

\nSpeak to a specialist \u2192<\/a>\n\n\n\n
\u2726 ServiceNow Elite Partner \u00b7 80+ certificates<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n
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Delivery model<\/div>\n\n\n\n

Four pillars of continuous support.<\/h2>\n\n\n\n

Many companies implement ServiceNow successfully, but lose value in terms of support. 4MATT eliminates this risk with a structured model.<\/p>\n<\/div>\n\n\n\n

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\u2699<\/div>\n\n\n\n
Corrective and evolutionary support<\/div>\n\n\n\n

Resolution of incidents, corrections, and incremental improvements within agreed SLA windows.<\/p>\n<\/div>\n\n\n\n

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\u25c8<\/div>\n\n\n\n
Platform governance<\/div>\n\n\n\n

Release management, change control, CMDB hygiene, and alignment with CSDM over time.<\/p>\n<\/div>\n\n\n\n

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\u25d0<\/div>\n\n\n\n
Monitoring and visibility<\/div>\n\n\n\n

Proactive performance monitoring and periodic executive reports with health indicators.<\/p>\n<\/div>\n\n\n\n

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\u2726<\/div>\n\n\n\n
Planned evolution<\/div>\n\n\n\n

A roadmap for improvements aligned with the IT strategy, with prioritization based on business impact.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Customer profile<\/div>\n\n\n\n

Who is it suitable for?<\/h2>\n\n\n\n

4MATT's managed service is designed for organizations that have ServiceNow in production and need a continuous structure for support, governance, and evolution \u2014 without relying on one-off projects or a certified internal team.<\/p>\n\n\n\n

4MATT's ServiceNow managed services are contracted by medium and large-sized companies that already operate the platform and need to ensure continuity, quality, and evolution \u2014 with cost predictability, a formal SLA, and immediate access to certified specialists in all modules.<\/p>\n<\/div>\n\n\n\n

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\u2726<\/div>\n\n\n

You have a ServiceNow production environment and require specialized support with a formal SLA.<\/p>\n<\/div>\n\n\n\n

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\u2726<\/div>\n\n\n

There is no certified in-house team to operate and continuously evolve the platform.<\/p>\n<\/div>\n\n\n\n

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\u2726<\/div>\n\n\n

It has undergone implementation and aims to ensure that the value generated is preserved and expanded.<\/p>\n<\/div>\n\n\n\n

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\u2726<\/div>\n\n\n

It seeks predictability in terms of cost and delivery, without depending on one-off projects.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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4MATT's Differentiating Factors<\/div>\n\n\n\n

Why hire managed services with 4MATT?<\/h2>\n\n\n\n

ServiceNow Elite Partner in Brazil \u2014 the team that supports your instance is the same team that implements complex projects. There is no generic support layer.<\/p>\n<\/div>\n\n\n\n

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Elite Partner ServiceNow<\/div>\n\n\n

The highest level of partnership with ServiceNow in Brazil \u2014 guaranteed technical expertise and commitment to delivery.<\/p>\n<\/div>\n\n\n\n

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Over 80 certified professionals<\/div>\n\n\n

A team dedicated to the ServiceNow platform \u2014 ITAM, CMDB, ITOM, ITSM, and Now Assist \u2014 without outsourcing critical knowledge.<\/p>\n<\/div>\n\n\n\n

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SLA with real visibility<\/div>\n\n\n

Response and resolution times based on criticality. Monthly executive reports with metrics on health, consumption, and opportunities for improvement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Frequently Asked Questions<\/div>\n\n\n\n

Questions about ServiceNow managed services<\/h2>\n\n\n\n
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What is AMS (Application Management Services) in the context of ServiceNow?<\/h3>\n\n\n

AMS is the ongoing contracting model for supporting and evolving ServiceNow platforms after implementation. It covers everything from bug fixes and incidents to planned functional improvements, with SLAs and a specialized team defined in the contract\u2014unlike a one-off project, which has a start and an end.<\/p>\n<\/div>\n\n\n\n

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What is the difference between technical support and managed services?<\/h3>\n\n\n

Technical support is reactive: it responds to calls when something breaks. Managed services are proactive: they monitor, prevent, evolve, and govern the platform continuously, with a long-term vision and alignment with the company's IT roadmap.<\/p>\n<\/div>\n\n\n\n

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How does the transition from another partner to 4MATT work?<\/h3>\n\n\n

The transition follows a structured onboarding plan: instance audit, documentation of the current state, knowledge transfer, and establishment of SLA windows before the official start of the service.<\/p>\n<\/div>\n\n\n\n

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Which ServiceNow modules can be covered?<\/h3>\n\n\n

All platform modules: ITSM, ITOM, ITAM, CMDB, CSDM, CSM, SPM, Now Assist, and integrations. The scope is defined in the proposal based on the client's current environment.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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See also<\/p>\n\n\n\n

Systems integration via ServiceNow<\/h3>\n\n\n\n

Integrations require ongoing support after go-live: logs, reprocessing, credentials, and change governance.<\/p>\n\n\n\n

View integration architecture \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n\n

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Next step<\/div>\n\n\n\n

Ready to structure the continuous operation of your ServiceNow?<\/h2>\n\n\n\n

Speak with a 4MATT specialist. In a diagnostic consultation, we'll map your current environment and propose the most suitable SLA model.<\/p>\n\n\n\nSpeak to a specialist \u2192<\/a>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

A 4MATT assume a opera\u00e7\u00e3o cont\u00ednua da sua plataforma ServiceNow com SLA definido, equipe certificada e visibilidade total. ServiceNow Elite Partner no Brasil.<\/p>","protected":false},"author":217054028,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-718","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PhhKzJ-bA","_links":{"self":[{"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/pages\/718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/users\/217054028"}],"replies":[{"embeddable":true,"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/comments?post=718"}],"version-history":[{"count":4,"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/pages\/718\/revisions"}],"predecessor-version":[{"id":1874,"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/pages\/718\/revisions\/1874"}],"wp:attachment":[{"href":"https:\/\/4matt.com.br\/en\/wp-json\/wp\/v2\/media?parent=718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}